There are lots and lots of barriers to communication - it’s easy to make a very long list. The item that tends to get overlooked, though, is defensiveness. Watch out. Once you feel defensive, it’s hard to get your pulse down and tackle the situation in a way that makes you feel good about yourself and - oh yeah - the other person.
Here’s what real life looks like - or can look like:
According to this model, it takes time and effort - and listening - to overcome defensiveness and reach a happy ending. Can it happen in real life? Well, sometimes. Recipe = assertive statements + listening. It requires more than mere patience. Super human efforts in the face of strong emotions. It's worth it.
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